Privacy Policy
Last updated: June 25, 2025
Kulla Inglizit respects and protects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, services, and booking platforms. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Information: Full name, email address, phone number, nationality, address, and ID/passport details when required for check-in or booking.
Booking Information: Dates of stay, room preferences, payment method, platform used (e.g., Booking.com, Airbnb), and any special requests.
Technical Data: IP address, browser type, operating system, referral URLs, pages visited, and time spent on our site.
Communication Data: Your communication with us through forms, emails, calls, or direct messaging platforms.
2. How We Use Your Information
We use your data for the following purposes:
To process reservations and manage bookings
To provide personalized services and customer support
To send reservation confirmations and updates
To respond to inquiries and offer assistance
To improve our website performance and content relevance
To comply with legal obligations under Albanian or EU law
3. Legal Basis for Processing
We collect and use your data based on the following legal grounds:
Performance of a contract (your booking)
Compliance with legal obligations (e.g., guest registration with authorities)
Legitimate interests (improving our services and communication)
Your consent (for marketing or cookies, where applicable)
4. Sharing Your Information
We do not sell, lease, or trade your data. We may share your personal information with:
Trusted service providers (e.g., booking engines, payment processors)
Legal authorities, when required by law
Our internal staff for operational purposes
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined above or comply with legal and regulatory obligations. Booking records are typically retained for 5 years as required by Albanian hospitality laws.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and understand how users interact with our website. Cookies help us:
Remember your preferences
Analyze traffic and behavior
Deliver targeted marketing (only with your consent)
You can manage or disable cookies in your browser settings.
7. Your Rights
As a data subject, you have the right to:
Access the data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal retention obligations
Withdraw consent (where applicable)
Lodge a complaint with the Albanian Information and Data Protection Commissioner (IDP)
8. International Transfers
If we use platforms or tools based outside the EU/EEA (such as U.S.-based booking partners), we ensure adequate protection through standard contractual clauses or equivalent safeguards.
9. Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Only authorized personnel have access to your information.
10. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
Email: info@kullainglizit.com
Phone: +355 XX XXX XXXX
